Delivery, payment, returns and privacy

Last updated: 4 November 2026

These pages explain how ordering, paying, delivery, returns and your personal information work at Awura Sells Everything. If anything is unclear, contact us using the details at the bottom of this page before you order.

Delivery

We deliver the orders we have confirmed to the address you give at checkout. Please give the recipient's name, a phone number that will be answered, and clear directions (region, district, area and a landmark if you can).

Delivery fees are charged by the driver or rider and are not included in your order total. The driver or rider will call the phone number you gave, so please keep your phone on and answer it. If the rider cannot reach you or find the address, delivery may be delayed or attempted again.

Delivery times depend on your location and on how quickly your payment is confirmed. We will tell you when your order is on its way. You can follow your order at any time on the Track your order page with the tracking code you received when you placed your order.

Please check your parcel when you receive it. If something is missing, wrong or damaged, tell us straight away (see Returns and refunds).

Payment

You pay by Mobile Money. After you place an order, the page shows the receiver's name and number and the exact amount to send. Send that amount, then enter the transaction ID from your Mobile Money message. You can also attach a screenshot of the payment.

Entering a transaction ID does not complete your payment. Your order is confirmed only after we check that the money has arrived. If we cannot confirm a payment, we will tell you why and you can try again. Please send money only to the name and number shown on your order page, and never to a number sent to you by anyone else.

Items in your order are held for you while we wait for payment. An order that is not paid can be cancelled by you or by us, and the items are then returned to stock. If you pay after an order has been cancelled, contact us with your transaction ID and we will sort it out with you.

Prices are shown in Ghana cedis. We may correct a price or stock mistake; if that happens to your order we will contact you before going ahead.

Returns and refunds

We want you to be happy with what you receive. If an item arrives damaged, faulty, or is not what you ordered, contact us as soon as you receive it, with your order reference and a clear photo if you can. We will either replace the item or refund you, whichever you prefer where stock allows.

If you change your mind about an item, contact us before returning anything. Items must be unused, in their original condition and packaging. Some items, such as personal care and beauty products that have been opened, cannot be returned for hygiene reasons unless they are faulty.

Please do not send an item back before we have agreed it with you. Where an item is faulty or wrongly sent, we pay for its return. In other cases the cost of returning an item is paid by you.

Approved refunds are paid back by Mobile Money to the number you tell us, after we have received and checked the returned item. We will tell you when your refund has been sent. Delivery fees paid to the rider are not collected by us and so cannot be refunded by us.

Privacy

This is what we collect and why:

• Your name, phone number and a password, to create and protect your account. Your password is protected by our account provider and we cannot read it.
• Your delivery details (recipient name, phone, region, district, area, landmark and instructions) and what you order, so that we can deliver it.
• Your Mobile Money transaction ID and, if you add one, a screenshot of your payment, so that we can check your payment. Screenshots are kept private and only our payment staff can open them.
• The text messages, in-app alerts and notifications we send you about your order.
• If you join our newsletter, your email address, so that we can send you news and offers. Every email has a link to unsubscribe.
• If you turn on notifications on your phone or browser, the technical address your device gives us so that we can send them. You can turn them off in your device settings at any time.

We use your information to process and deliver your orders, check payments, contact you about your order, answer your questions, keep the shop secure, and, if you are a customer or subscriber, to tell you about offers and important news. You can ask us to stop promotional messages at any time. We will still send messages about an order you have placed.

We do not sell your information. We use these services to run the shop: Supabase (accounts, database and private file storage), TxtConnect (sending text messages), an email service to send emails, and Mobile Money (receiving payments). Delivery drivers and riders are given the recipient's name, phone number and delivery address so they can deliver your order. We may also share information where the law requires it.

We keep information only as long as we need it to run your account and your orders, to deal with questions or disputes about them, and to meet our legal and accounting duties. We do not keep it longer than that.

You can ask us to see the information we hold about you, to correct it, or to delete your account. You can delete your account yourself from your account page (the Delete account button). When you do, your account is closed and you have 30 days to change your mind and restore it. After the 30 days your account is erased. Some order and payment records may be kept where we need them for legal or accounting reasons, or to deal with a dispute. For any other request about your information, contact us using the details below.

Terms of use

By placing an order you confirm that the details you give are correct and that you are allowed to use the payment method you choose. An order is confirmed only when we have confirmed your payment. We may refuse or cancel an order, for example if an item is out of stock, a price was shown wrongly, or we believe an order is not genuine, and we will refund any money you have already paid for it.

Product photos and descriptions are as accurate as we can make them, but colours can look different on different screens. Please do not misuse the site, try to interfere with it, or use another person's account.

We may update these policies from time to time. The date at the top shows when they last changed. Nothing here limits any rights you have under the law.

Contact

Questions about an order, a return, a refund or your information? Get in touch:

You can reach us through the contact section on our home page.